Returns & Exchanges
At Playtri, we want to ensure you have the best gear for your training and racing needs. If you are not completely satisfied with your purchase, you can return most items in new, unused condition within 30 days of delivery.
Initiate Your Return
Log in to your Playtri account or visit our returns portal with your order number and email address to start the process.
Pack Your Items
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the gear, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing