Frequently Asked Questions
Everything you need to know about your gear and your journey.
What is the shipping policy for bicycles and large equipment?
Bicycles are professionally packed and shipped via specialized couriers. Most orders are processed within 2-3 business days, and tracking information will be provided as soon as the carrier collects your shipment.
Do you offer professional bike assembly services?
Yes, all bikes purchased online can be shipped to a local Playtri store for professional assembly. If shipped to your home, we recommend having a certified mechanic complete the build to ensure safety and warranty compliance.
What is your return policy for triathlon gear?
We accept returns on unused items in original packaging within 30 days of purchase. Please note that for hygiene reasons, swimwear and tri-suits must have all tags and protective liners intact to be eligible for return.
How do I determine the correct frame size for a bike?
We provide detailed size charts on every product page. For a more precise fit, we recommend visiting one of our locations for a professional dynamic bike fit to optimize your performance and comfort.
Do you offer financing options for high-end racing equipment?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to get the gear you need now and pay over time.
Are international shipping and duties covered?
We ship to many countries worldwide. However, please be aware that international customers are responsible for any customs duties, taxes, or brokerage fees imposed by their local government upon delivery.